General Terms and Conditions

Booking conditions

  • Reservations can be made for the next day at the earliest.
  • Accommodation prices vary depending on the number of nights booked.
  • The prices shown are valid for direct bookings only.
  • After making a reservation, it is necessary to fill in the ONLINE CHECK-IN of all accommodated persons.

Cancellation policy

  1. The cancellation policy applies to the cancellation of accommodation services made between the client of accommodation services and the accommodation provider (apartment operator).
  2. The cancellation fee is calculated from the total amount of the order.
  3. The cancellation fee is a contractual penalty and represents compensation for damage caused to the accommodation provider.
  4. The accommodation provider reserves the right to issue an invoice, payable no later than 7 days before the stay. The invoiced amount is 100% of the total price of the ordered stay. In the event that the invoice is not paid by the due date, the reservation will be cancelled, unless the accommodation provider and the client agree otherwise.
  5. In the event of premature termination or interruption of the stay through no fault of the Accommodation Provider, the Accommodation Provider is not obliged to return the Client the price of the stay paid or its proportional part.
  6. The accommodation provider undertakes not to charge cancellation fees in case of cancellation up to 8 days before the announced arrival.
  7. If you cancel your reservation 7 – 1 day before arrival or on the day of arrival, 100% of the total price of the stay will be charged as a cancellation fee. Valid for seasonal stays ( JULY – SEPTEMBER, CHRISTMAS AND EASTER ).
  8. If you cancel your reservation 2 – 1 day before arrival or on the day of arrival, the price of one night will be charged as a cancellation fee (except July – September, Christmas, Easter).
  9. When the length of stay is shortened, the same cancellation conditions apply as when cancelling the stay.
  10. Unused vouchers become invalid upon expiry.

In the event of cancellation of the stay for serious reasons, it is possible to change the date of stay by mutual agreement.

Accommodation conditions

Guest accommodation

  1. The Accommodation Rules apply to temporary accommodation of apartment guests.
  2. On the day of arrival, it is possible to enter the apartments from 3 p.m.
  3. The accommodation facility can accommodate a guest who is duly registered. For this purpose, the guest will present his/her own identity card or passport to the accommodation provider immediately upon arrival. On the basis of these documents, the guest will be registered, in the case of a foreigner, the guest will be reported to the Foreign Police.
  4. The guest receives a universal key to their apartment and to the front door of the main building.
  5. The guest is obliged to vacate the room by 10.00 a.m. on the last day of accommodation. In the event that the guest does not vacate the accommodation space without prior agreement, the accommodation provider may charge the price of another one-day accommodation.

Guest rights and obligations

  1. The guest pays for accommodation upon arrival according to the valid price list or pre-agreed price.
  2. In all areas of AB, the guest can use unlimited wifi connection free of charge.
  3. The use of the accommodation facility is allowed to persons who are not affected by infectious diseases.
  4. In apartments or social areas, the guest is not allowed to move equipment, carry out repairs and interventions in the electrical network or other installations.
  5. It is not allowed to use your own electrical appliances in the accommodation facility and in the apartments. This prohibition does not apply to laptops and electrical appliances used for the personal hygiene of the guest (shavers, hair dryers, etc.).
  6. Cleaning of the apartments is provided by the guest himself during the stay, with the exception of the final cleaning. Bed linen is changed in weekly cycles. Towels are changed by agreement, usually after 3 days of stay.
  7. Smoking is prohibited in the AB premises and especially in the apartments.
  8. When leaving on the day of the end of the stay, the guest is obliged to turn off the lights, close the windows and hand over the key to the staff in person. If the guest intends to leave the apartment in the early morning hours, he is obliged to throw the key into the mailbox located next to the main entrance door of the building when leaving.
  9. In the event of loss of the key, payment will be required for the setup of a new unified key system.
  10. For safety reasons, it is not advisable to leave children unsupervised by adults in the apartment or in other areas of the AB. An adult is fully responsible for any damage caused by the child.
  11. Dogs and other pets are not allowed.
  12. The apartment is handed over to the guest without defects, if the guest discovers any defect or malfunction during the stay, it is in his own interest to report this defect to the staff.
  13. The Guest uses the equipment of the apartments only for the purposes for which this facility is intended and is fully responsible for damage caused intentionally or negligently. If the apartment is intentionally damaged or polluted to such an extent that it cannot be rented out again after cleaning, the guest pays the full fee for these days in cash on the spot, in addition to the work necessary to repair the damage or pollution.
  14. The accommodated guest is not entitled to allow visits and overnight stays to other persons who are not properly registered for accommodation and have not paid the accommodation fee.
  15. Sports shoes (sneakers, shoes, ski boots, skates) must be changed in the entrance hall. A bicycle storage room is available for storing bicycles, scooters or skis. It is forbidden to take bicycles, skis or strollers into the apartments!
  16. The operator is not responsible for items brought into the apartment by the guest. The operator of AB is not responsible for any damage to the guest’s property or theft of items left in freely accessible parts of AB.
  17. Parking of guests’ vehicles is possible in the closed AB car park. The accommodation provider is not liable for any theft of the vehicle or things in it.
  18. From 10:00 p.m. to 8:00 a.m., the guest is obliged to keep the night quiet.
  19. The guest is responsible for damage caused to the property of the accommodation facility according to the Civil Code and other applicable regulations.
  20. The guest is obliged to comply with the provisions of these Accommodation Rules. In the event of a gross violation, the accommodation facility has the right to terminate the guest’s stay before the expiry of the agreed period.
  21. In the event of a fire, the guest calls 150 (or 112) and at the same time informs the accommodation provider and notifies other people in the building.

The Czech version is decisive for the interpretation of these Terms and Conditions. Other language versions are for informational purposes only.